Privacy Policy

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About Us

NeuroEmpower provides a range of services to support neurodivergent individuals, specialising in assessments, coaching, and resources tailored to meet diverse needs.

For more information, visit our website: neuroempower.co.uk.

Contact Email: info@neuroempower.org

The Type of Personal Information We Collect

We currently collect and process the following types of information:

• Personal identifiers, contacts, and characteristics (e.g., name and contact details).
• Information relevant to the services we provide, such as past assessments, any learning support needs, and relevant medical information (if applicable).

How We Obtain Personal Information and Why

Most of the personal information we process is provided directly by you to access our services.

In specific circumstances, we may receive information from an education provider or other relevant organisation, but only with your prior knowledge and explicit consent and in compliance with all regulatory standards.

We use the information provided to support and enhance the services we offer, such as providing tailored coaching, creating assessment reports, or informing our educational resources.

We may share information with educational or other relevant organisations if agreed upon with you in advance, always requiring your signed consent and following regulatory guidelines.

Under the UK General Data Protection Regulation (UK GDPR), our lawful bases for processing this information are:

• (a) Your consent, which can be withdrawn at any time by contacting us at info@neuroempower.org
• (b) Contractual obligation.
• (c) Vital interests.

How We Store Your Personal Information

Your information is stored securely and retained only as long as necessary for the purpose it was collected or as required by any contractual agreement.

Once no longer needed, we securely delete all personal information from our systems.

Your Data Protection Rights

Under data protection law, you have rights, including:

• Right of access – You may request copies of your personal information.
• Right to rectification – You may request that we correct or complete your information if it is inaccurate or incomplete.
• Right to erasure – You may request that we erase your personal information under certain conditions.
• Right to restrict processing – You may request restrictions on how your data is processed in certain circumstances.
• Right to object – You may object to the processing of your personal information in certain situations.
• Right to data portability – You may request that we transfer your information to another organisation or directly to you in specific cases.

There is no charge for exercising your rights. To make a request, please contact us at info@neuroempower.org We aim to respond within one month.

How to Complain

If you have concerns about how we use your personal information, you can reach us at info@neuroempower.org

You may also contact the ICO if you feel we have not adequately addressed your concerns.

ICO Contact Details:

• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Helpline: 0303 123 1113
• Website: ico.org.uk

ICO Registration Certificate 

Registration reference: ZB321164

Date registered: 30 March 2022